Privacy Policy
This policy explains when and why we collect personal information about you; how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We are subject to The Data Protection Regulations (GDPR) which provide rights for the protection of individuals in relation to their personal and sensitive data. This information should be read alongside our general terms and conditions which provide further information.
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Data is collected, processed and stored by Family Finders on behalf of Bond Technology Limited. Bond Technology Limited is the designated data controller for Family Finders who is regarded as a data processor for all data processed by the Family Finders website. We respect your privacy and are committed to protecting your personal data.
Our data protection office is Craig Bond. He is responsible for overseeing questions in relation to our privacy policy and if you have any questions about the privacy policy including any requests to exercise your legal rights under GDPR he can be contacted by email using the details below.
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Registration Details with the ICO (Information Commissioners Office)
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Organisation Name: Bond Technology Limited
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Data Protection Officer: Mr Craig Bond
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Data Protection Officer Email: cbond@bondtechnology.co.uk
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Information that we obtain and use
In the course of providing our services, we collect the following personal information when you provide it to us:
Personal information: Your name, address and relevant contact information (telephone and email where appropriate), company information and usernames and passwords together with additional information related to content that is required for us to provide our services.
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Electronic information: This includes IP address and browser, login data and information related to your electronic devices;
Usage information: This includes information about how you use our website to include feedback and enquiries; and
Marketing and Communications Information: This includes your preferences in receiving marketing information from us and our associated business partners.
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We also collect aggregated information such as statistical or demographic information. We do not collect any information about your race or ethnicity, religious beliefs, sexual orientation, political opinions, health, genetic or biometric data or any information about criminal offences. We may record telephone conversations made to any telephone number published on the website for training and other purposes.
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How we collect and use your information
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We collect your information through direct interactions with our website or by corresponding with us by post, phone, email or otherwise when you use the services provided on our website.
During the course of interaction with our website we may automatically collect technical data. We use Google Analytics to collect information about visitor behaviour patterns to help us with strategic business development.
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Why we collect your personal information
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We use your personal information primarily to enable us to provide you with our service.
We also use your personal information for related purposes including administration of our services and analysis to help improve the management of the website, for statutory returns and legal and regulatory compliance. The information will be held in hard copy and/or electronic format.
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You are responsible for ensuring the accuracy of all the personal data you supply to us and we will not be held liable for any errors unless you have advised us previously of any changes in your personal data.
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On occasion, we ask other trusted companies and individuals to provide support such as information technology and by virtue of the fact that they help administer our systems they will have access to your personal information. All trusted companies and individuals providing support to Bond Technology Limited and Family Finders are under strict guidelines to ensure your personal data is not shared or used by them or any of their third parties and contractors.
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All of the personal information you provide to us is kept in the UK. We will not transfer any of your personal data to another country outside the UK and we will use our best endeavours to keep your data secure from the risks of cybercrime and fraud.There may be occasions when we are under a legal duty to share personal information with law enforcement or other authorities, including the Information Commissioner.
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Marketing
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In relation to future marketing, we would like to keep in touch with you and let you know periodically about information that we think may be of specific interest to you or to tell you about events or developments. We ask you to provide your email address and give specific confirmation that you want to “opt in” to us sending you such information in the future. If you provide your consent, you may withdraw it at any time by contacting us to confirm that you no longer want us to contact you.
Third-party links
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Our website includes links to third-party websites (including our partner networks, advertisers and affiliates) plug-ins and applications. When you leave our website we do not control any information passed to third parties and suggest that you read their respective privacy notices if you provide them with any personal information.
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Cookies
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Like most websites we use cookies. Our website will send its own cookie to your browser if your browser's preferences allow it. We only use cookies that are strictly necessary for the operation of our website to include analytical and performance related cookies to help us improve the way our website works. We also use functionality cookies which recognise you when you return to our website and enables us to personalise our content for you and to remember your preferences. Finally targeting cookies are used to record the pages visited and the links followed. We may also share any information obtained from the use of cookies with third parties for marketing purposes. Please note we do not have access or control of any cookies that are used by third parties through links to our website. If you decline our use of cookies it can affect the functionality of some parts of our website.
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Table showing the purpose, type of data used and the corresponding basis of usage:
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Keeping your personal information secure
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We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
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If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. Unfortunately, the transmission of information via the internet is not completely secure. Although Family Finders will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk.
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How long will we retain your data
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We will retain basic information for at least six years as we are required to do so by law for tax and other purposes. We may anonymise your personal data for research purposes in which case we may use this information indefinitely without further notice to you. If you require your personal data to be permanently deleted, please contact our Data Protection Officer.
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Your legal rights
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You have rights under data protection laws in relation to your personal data to include:
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Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you.
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Request correction of the personal data that we hold about you.
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Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
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Object to marketing you have the right to object where we are processing your personal data for marketing purposes.
Request the release of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data.
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Withdraw consent at any time where we are relying on consent to process your personal data and if you withdraw your consent, we may not be able to provide our services to you.
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If you wish to exercise any of the rights set out above, please contact our Data Protection Officer. You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may refuse to comply with your request in these circumstances.
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If you request disclosure, we will need you to confirm your identity as a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We will try to deal with your request within a month. Further information about these rights can be found on the information commissioners website www.ico.org.uk/for-the-public/
We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your information. The GDPR also gives you the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at www.ico.org.uk/concerns/ or telephone 0303 1231113.
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Acceptable Use
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Our policy sets out the terms between you and Family Finders under which you may use the website and applied to all users and visitors to the website. Your continued use and interaction with the website confirms that you accept, and agree to abide by, all the terms of our Acceptable Use Policy. The policy relates to any photographs, images, graphics, text, audio, video or other materials or content that you submit or make available to Obituaries Online for inclusion on the website.
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Prohibited Use
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You may not use the website in any way that breaches the law or with the intention of causing harm or distress to other users or for the purpose of sending unsolicited advertising or other forms of spam. Any content that you provide to the website must be true and accurate and must not be in breach of the law. Your content must not be defamatory or contain obscene or offensive language or sexually explicit material.
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Termination
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If Family Finders determine in its absolute discretion that there has been a breach of its Acceptable Use Policy it will immediately terminate your use of the website and may commence legal proceedings against you for any loss suffered as a result of the breach. Further, we reserve the right to report the breach to the relevant law enforcements authorities.
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Changes to our privacy policy and terms of use
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This privacy policy notice was published on 9th May 2024. We may change this privacy notice and terms of use from time to time and the details of any changes will be provided via our website.
